When you enter the premises of any organisation, the first person to greet and direct you is the receptionist. Your interaction with them helps you to form a perception of the company and its inner workings. The front office management department therefore plays a vital role in the business world as they take care of all transactions with the guest.
Individuals who take on front office management roles need to be able to think on their feet and act in a hospitable and efficient manner. Their responsibilities include: greeting guests, listening to questions/concerns and guiding them accordingly. Front of house positions are highly sought-after and therefore having a diploma will help you distinguish yourself from other candidates.
In addition, studying a diploma in front office management will provide you with an excellent understanding of the industry whether you are starting from the bottom of the career ladder or working your way up. Indeed, this diploma gives a strong foundation of knowledge within the area of Front Office Management, so any managers who work within these areas or are involved will benefit from developing a better understanding within this field.
Below is a list of positions you could consider pursuing after obtaining the diploma:
Receptionist: A very popular choice of profession that comes with completing a course in front office management is that of a receptionist. The role that you are required to play entails welcoming and directing guests as well as informing the company about the visitor’s arrival. The job also requires other important tasks such as maintaining security and the telecommunications system.
Customer service: Many major brands and organisations depend on their customer servicing department to address and troubleshoot customer issues. Brilliant interpersonal skills and a calm demeanour during stressful situations is vital for this role. This job role is engaging, highly engrossing and is among the many available career opportunities with diploma in front office management.
Front office operator: The front office operator is important in the hotel and resort industry. They assist guests in every way and take care of all front office work including providing information about company services and handling complaints. This job requires you to be friendly, approachable and have a customer-oriented approach.
Front office executive: Another valuable position that a company needs is a front office executive. They are the first person a guest who visits the enterprise will encounter. The executive is required to greet and direct every guest with accurate information of the faculty. Those who work in this role take care of all the routine operations and carry out tasks such as helping with security, answering phones and collecting payments.
Front office staff: The responsibilities that come with this job include reception and administration duties. The front office staff carries out a variety of functions ranging from greeting guests to scheduling meetings for executives. They are available to answer any queries about the company, to coordinate office activities and perform basic duties such as bookkeeping and filing.