A letter by a dissatisfied DSTV customer due to DSTV’s one sided proposal to change an agreement running for more than five years.
Good day
Sorry that I am in a position to answer you as it seems that you think I am one or other stupid monkey.
This proposal of yours is a one sided change to my agreement with you that is running for more than 5 years. With your proposal my monthly subscription will more than double, do you think I am stupid?
If you look at your other packages I can see exactly where you are going, I am using mainly 3 or 4 channels on DSTV namely SSport 1 and 2 History channel and my wife Kyknet.
These channels are not included in any of your cheaper packages. After looking carefully at your different options it is clear to me that you as a company decided that the Afrikaans subscribers must be seen as the milking cow for the company therefore the way in which you structure your packages.
I will not agree to your current terms and will fight this to the end. At this stage you are in possession of subscription fees for February as well as March and you illegally suspended my signal.
One of your employees phoned me at 18:30 on Saturday 7 February 2015 from 011 686 7117 informing me that they will reconnect my service as I have the service for more than 3 months and therefore you can not change it.
I will also continue with my actions on social media as well as my and my families cars will get stickers soon. You will also see that I have made contact with South Africa Today and I am sending this email to them as well.
On your response to my report to Hello Peter you said I can answer on your Facebook page, this however is impossible as you as a company does not believe in Freedom of speech as you blocked 3 of my profiles from Facebook, this while your sister company Media 24 complains about freedom of speech everyday, funny how things change if the roles are turned.
I am also planning to lay a complaint at the consumer council as I believe this one sided change is against the consumer act.
Hope to hear from you soon.
Andre Shannon
South Africa Today – Community contribution
