The South African Social Security Agency (SASSA) has made it easier for Social Relief of Distress (SRD) grant beneficiaries to collect their payments through major retailers like Pick n Pay. This guide explains step by step how you can withdraw your SASSA SRD money at Pick n Pay.
Choose Pick n Pay as Your Payment Method
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Visit the official SASSA SRD website. -
Select whether you are a South African ID holder or a special permit holder.
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Enter your ID number (or file/passport number) along with the cell phone number you used during your SRD application.
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You will receive a one-time password (OTP) via SMS. Verify it and follow the link sent to your phone.
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On the payment selection page, choose Pick n Pay as your collection point.
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Accept the terms and conditions and submit.
It may take up to 14 business days for SASSA to update your payment method. You will receive an SMS once Pick n Pay is confirmed as your collection point.
2. Wait for Your Grant Approval SMS
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Do not go to the store until you receive an SMS confirming:
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Your SRD grant has been approved.
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Your funds are available.
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Pick n Pay is your designated collection point.
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Note: Not all Pick n Pay outlets participate. You cannot collect at Pick n Pay Express (BP garages), Pick n Pay Clothing, or Pick n Pay Liquor.
3. What You Must Bring
When collecting your grant, ensure you have:
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Your South African ID document (or temporary ID).
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The cell phone number linked to your SRD application.
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The official SMS notification from SASSA confirming your payout.
4. How to Withdraw Inside Pick n Pay
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Go to the checkout/till point and tell the cashier you want to withdraw your SASSA SRD grant.
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Provide your ID number and the cell phone number registered with SASSA.
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You will receive a USSD prompt on your phone. Approve it to authorize the withdrawal.
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Once confirmed, the cashier will pay you in cash.
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Sign the receipt if required and always check the amount before leaving.
5. Helpful Tips and Precautions
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Always wait for the SMS before going to the store. Without it, your payment will not be available.
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Make sure your phone is charged so you can receive and approve the USSD prompt.
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Go early in the day to avoid long queues, especially during payment cycles.
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Keep your ID safe—do not hand it over unnecessarily.
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Do not approve USSD withdrawal requests for other people. This is a common scam method.
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Always keep your receipt as proof of payment.
6. Why Collect at Pick n Pay
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Convenience: Widely available across the country.
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No extra charges: The service is free of withdrawal fees.
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Security: Payment is only released when you approve the USSD on your own phone.
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Faster access: Avoids long queues at Post Offices.
