Mihup Communications, operator of an eponymous artificial intelligence-based speech recognition platform for vernacular languages, on Wednesday said it has raised $1.5 million (Rs 11 crore at current exchange rates) in an ongoing Series A round of funding from Accel India, Ideaspring Capital, and new investors.
The fresh capital, a statement said, will be used to expand hiring and build product capabilities to enter new markets. It also has an office in Bengaluru.
New investors in the round are marketing automation technology company Netcore founder Rajesh Jain, and data analysis platform for television advertising YuMe Networks founder Jayant Kadambi.
Mihup is built on top of a proprietary platform that comprises features of speech to text engine, natural language processor, dialogue manager, text to speech — that lead to accuracy in mixed languages, the statement said.
It claims to have processed over 100 million customer interactions.
The company targets industry segments like media and entertainment, consumer electronics, Internet of Things, retail and e-commerce, automotive and financial services.
Mihup’s interaction analytics solution provides 100% analysis of a call centre’s customer interactions to derive actionable insights to improve sales, collection and customer services. The solution operates as an enterprise ready platform for both cloud or on-premise deployments.
The company was launched as a personal mobile assistant app in 2014 by engineering professionals Tapan Barman, Biplab Chakraborty and Sandipan Mandal. Chattopadhyay, former chief technology officer at JustDial, later joined the team.
The AI-based inter-platform recommendation engine was basically an on-demand concierge platform that provided information on travel, sports, news, entertainment and restaurants.
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