Nexign Strengthens its Expertise in Digital Customer Experience

Nexign Strengthens its Expertise in Digital Customer Experience
Nexign Strengthens its Expertise in Digital Customer Experience

Nexign acquires a stake in STORM Technologies

Saint Petersburg, Russia – 14 October 2020: Nexign (a part of ICS Holding LLC), a leading Business Support System (BSS) and Internet of Things (IoT) solutions provider, today announced that Nexign JSC is acquiring a 99% stake in the authorised capital of the STORM Technologies LLC from the Forpost group.

Nexign plans to strengthen its product portfolio with advanced digital customer experience management solutions. Thus, Nexign will help its customers – telco operators – to build relationships with subscribers more efficiently. Meanwhile, STORM Technologies will gain access to the global market and new customers from the telecommunications industry.

The team of STORM Technologies LLC has been developing and implementing automated digital customer experience management systems. These products provide omnichannel communications, which improve the quality of service and reduce the costs associated with user support. Currently STORM Technologies is developing two flagship products:

  • Cascana platform – a software platform that enables companies to rapidly create ergonomic universal workplaces for employees in contact center, front office and customer interaction centers. The platform allows to combine the interfaces of a customer’s existing systems, communication channels and security models for better customer experience.
  • Cascana.Customer Engagement Center product – an advanced omnichannel platform for organising a single workplace for a contact center specialist. The platform enables robotisation of service functions, support of interaction via voice and digital communication channels, as well as automation of telemarketing processes, collection of feedback, handling claims and scenario automation of end-to-end business processes.

“Today, the introduction of omnichannel platforms for telecom operators is a guarantee of subscriber loyalty. It also means the ability to combine marketing and customer services by creating products for the needs of a specific user. I am confident that STORM Technologies’ digital customer experience management solutions will be an excellent addition to Nexign’s product portfolio, and our joint offer will be in demand in the global market,” says Igor Gorkov, CEO of Nexign.

According to the deal, STORM Technologies will remain an independent brand. Meanwhile, the company will receive access to Nexign’s technological platform and will be able to promote its solutions worldwide.

“I am convinced that by becoming a part of the Nexign ecosystem STORM Technologies will find new opportunities for business development, including the increase in customers from telecommunications industry and the ability to enter global markets. For 10 years, our company has been helping organisations from various industries to automate contact center business processes and improve service quality and customer loyalty by optimising costs for service and sales processes. I am confident that Nexign’s technology and marketing expertise will accelerate this development,” comments Sergey Byakov, CEO of STORM Technologies.

About Nexign

Nexign, a part of Intellectual Computer Systems Holding (ICS Holding) and a leading Business Support System (BSS) and Internet of Things (IoT) solutions provider, has been delivering pragmatic, value-driven, high-performance product solutions since 1992. As communications service providers become digital service providers, Nexign accelerates their transformation through engineering excellence and agile products and services that facilitate revenue-stream diversification. Nexign takes pride in its partner-centric approach to working with customers. For more than 28 years, the company has delivered on its promise of unlocking value in the short-term while ensuring customers’ investments are future-proof and support long-term growth.

Headquartered in St. Petersburg, Nexign employs 1,800 people in offices through Russia, the Commonwealth of Independent States, the Middle East, Africa, Southeast Asia and LATAM. The company has delivered more than 120 projects across 16 countries and had revenue of $217 million in 2019, while the revenue from new business, including international projects, increased by 38% reaching $37 million in 2019.

For more information, please visit the website and follow the latest news from Nexign on Twitter, Facebook and LinkedIn.

About STORM Technologies

STORM Technologies is a Russian developer of systems for front office and contact center automation with more than 10 years of experience in the development and implementation of complex solutions.

The team was formed and started its activities in 2009. Since then the team has successfully implemented more than a dozen projects associated with automation of service processes, telemarketing, quality control, etc. Today the company employs more than 150 experienced professionals. Headquartered in Moscow, the company has two additional branches in Obninsk and St. Petersburg.

STORM Technologies is the Skolkovo Foundation resident and has the status of a Microsoft Gold Partner in the Gold Application competence. The company’s products are included in the software register of the Ministry of Digital Development, Communications and Mass Media of the Russian Federation.

About ICS Holding

Intellectual Computer Systems Holding is a multidisciplinary Russian IT group, which is a leader in the development of IT technologies and services, and is among the top ten suppliers of equipment for the industrial sector. ICS Holding is known as one of the most rapidly growing IT holdings in the Russian market and brings together more than 30 companies united in five subholdings: YADRO, Nexign, Citadel, Kryptonit and Forpost.
ICS Holding’s top priorities include the digital transformation of enterprise companies, information security, data storage systems, cryptography and quantum computing, machine learning and artificial neural networks, blockchain technology and artificial intelligence (AI). In terms of geographical reach, the business covers all regions of Russia, as well as several countries in the CIS and further afield.

ICS Holding companies employ in excess of 6,000 people. More than 120 global projects have been implemented in Russia and several countries abroad. The partner network of ICS Holding includes more than 50 companies in Russia and beyond.
15.09.2020 ICS Holding became a part of USM Telecom.

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