Frustrated commuters in Johannesburg took to the streets yesterday to protest against Metrobus’s newly implemented tap-in, tap-out payment system, which they say has made their daily travel more expensive and inconvenient.
What Sparked the Protest?
Metrobus recently transitioned from a flat-rate fare system to a distance-based payment model, requiring passengers to tap their cards upon entering and exiting the bus. The new system calculates fares based on kilometers traveled, replacing the previous method where riders paid a fixed fee regardless of distance.
However, commuters argue that the change has led to higher costs, particularly for those who rely on multiple bus transfers to reach their destinations.
Commuters Voice Their Grievances
Protesters gathered at Gandhi Square. One commuter, [Tabiso], explained that under the old system, he paid a monthly fee covering unlimited trips, including transfers. Now, he must pay twice—once for each leg of his journey—significantly increasing his expenses.
“Before, I paid around R900 for the whole month, and one trip covered my entire commute. Now, I have to pay twice just to get to work,” Tabiso said. “It doesn’t make sense, especially when Metrobus service is already unreliable.”
Other protesters echoed his concerns, citing frequent bus cancellations and poor communication from Metrobus about schedule changes. Many said they often arrive late to work due to unexpected service disruptions, with no alternative transport options.
March to Metrobus Offices
The protesters announced plans to march to Metrobus offices to deliver a memorandum demanding a return to the previous fare system. They argue that the new model disproportionately affects low-income workers who depend on affordable public transport.
Metrobus Yet to Respond
As of now, Metrobus has not issued an official statement regarding the protests or the commuters’ demands. However, the growing backlash suggests that further negotiations—or concessions—may be necessary to resolve the dispute.
For now, Johannesburg’s bus riders remain defiant, vowing to continue their demonstrations until their voices are heard.
