Mahindra is adding a whole new level of appeal to its range of Authentic Bakkies and Authentic SUVs with world class customer care and a high degree of responsiveness to all customers.
The company rolled out the promise late last year, supported by a refreshed front- and back-end process and technology, tested extensively before its nationwide roll-out.
At the core of the Reach Out promise is Mahindra’s commitment to address queries or concerns within 24 hours. The process is made quite simple for the customer as anyone from any part of South Africa can reach out to the company via a simple WhatsApp message.
Behind the scenes, Mahindra uses robust digital tools to engage with customers, categorise their queries, route them to the stakeholders concerned and track every concern from first contact to final resolution, with clear ownership, timestamps and accountability at every stage, all within 24 hours.
“Mahindra has built strong trust with South African customers…
