Namibia: Bank Windhoek Maintains High Customer Satisfaction Standards

A Bank Windhoek Customer Satisfaction Survey shows an increase in overall satisfaction score and ease of doing business rating from 76% last year to 77% in 2024.

In addition, brand affinity reached an impressive 84%. This was confirmed in a statement by the bank on Monday.

“The survey results showed that Bank Windhoek had an outstanding Net Promoter Score (NPS) of 46% compared to 45% in 2023, surpassing the industry benchmark of 31%,” noted the statement.

The bank’s executive officer of marketing…