9 December 2020, Johannesburg – FlySafair recently launched a service which allows for junior jet-setters to fly in the care of the FlySafair team, meaning that they do not need to be accompanied by an adult passenger. This unaccompanied minors service started in November this year.
“We’ve been enjoying hosting these young travellers,” says Kirby Gordon, CMO at FlySafair. “Our staff have been trained in providing the utmost care for our youngest passengers who are travelling alone, and the facility is proving to be quite popular”
The service is available to passengers as young as five and as old as 11 for an additional fee of R750 per child. Upon check-in, parent and child will be met by a specialist member of the FlySafair team who will accompany them through the airport and stay with them until boarding. The cabin crew will then take over child-minding duties for the duration of the flight and handover to another specialist team member at the arrival airport. Children will then be escorted through baggage collection and to meet their nominated parent or guardian.
To book the unaccompanied minors service, customers are required to fill in the request form on the FlySafair website. One of FlySafair’s customer contact agents will then call customers to finalise the details of the booking.
On the day of travel, children should be accompanied to the check-in desk at least two hours before departure where the parent or guardian will need to hand over their details and sign a consent form.
“With the festive season upon us, we’re happy to be able to offer our customers the chance to reunite with their families,” says Gordon. “It’s gratifying for us to know that parents can rest assured that their children will be well looked after by the FlySafair team from start to finish.”
