Home West Africa Ghana Ghana: GACL Introduces Hotline and ‘Mystery Shopping’ to Fight Airport Extortion

Ghana: GACL Introduces Hotline and ‘Mystery Shopping’ to Fight Airport Extortion

The Ghana Airports Company Limited (GACL) has announced new measures to stop extortion and begging by airport personnel at airports under its management.

The decision was taken at a high-level stakeholder facilitation meeting held in Accra on Wednesday, August 5, 2026.

In a press statement issued after the meeting, GACL said stakeholders agreed to introduce a “mystery shopping” system in which individuals would secretly assess the conduct of airport personnel.


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