Mozambique: Incm Rules in Favor of Consumers After Recording Over 300,000 Telecommunication Complaints

Maputo — Mozambique’s National Communications Institute (INCM), the regulatory body for telecommunications, recorded 391,700 consumer complaints regarding telecommunications services in 2025 and ruled in favour of consumers in one third of the complaints.

INCM also secured in favour of consumers refunds and compensations estimated at over 160,000 meticais (about 2,500 US dollars at the current exchange rate), taking into account that none of the three mobile operators (Tmcel, Vodacom and…