South Africa: Lesotho Regulator Finds Vodacom Guilty of Unfair Market Practices

Communications authority says the company altered contract terms without prior communication

• The Lesotho Communications Authority has ruled that Vodacom breached consumer-protection laws by imposing airtime restrictions without warning customers.
• It has ordered a full reversal, after 138 subscribers reported unexplained changes to their airtime use.
• The Consumers Protection Association has hailed the ruling as a major win for users against unfair practices.
• Vodacom admitted fault but did not…