Kenya’s Communications Authority Under Fire Over Lack of Consumer Protections for Data Expiries, Internet Disruptions

Nairobi — The Communications Authority of Kenya (CA) is in the spotlight over insufficient measures to protect consumers from data bundle expirations and frequent internet disruptions by major Internet Service Providers (ISPs) like Safaricom, Airtel, and Telkom.

Members of the National Assembly’s Communication, Information, and Innovation Committee have raised concerns about the lack of compensation and consumer protections in the country’s digital infrastructure, highlighting the challenges…