Nairobi — Equity has introduced its Equity Virtual Assistant (EVA), the Bank’s chat banking platform on social media platforms including WhatsApp, Facebook Messenger, and Telegram.
EVA chatbot offers digital banking and customer support services to existing and new customers and can simulate a conversation (or a chat) with a user.
Under the platform, customers can manage their accounts on EVA and engage with the virtual assistant to make transactions like buying airtime, sending money, buying…
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